Privacy Policy - E-FOOT.GG

Privacy Policy – E-Foot Arena

Effective Date: 01-08-2025

Company: ROAS Solutions BV
Website: https://e-foot.gg
App Support: https://e-foot.gg/e-foot-arena/privacy-policy

1. DEFINITIONS

“Service” refers to the E-FOOT Arena website operated by ROAS Solutions BV, located at https://e-foot.gg and the E-FOOT Arena mobile application available on iOS and Android platforms.

“Mobile Application” or “App” refers to the E-FOOT Arena software application provided by ROAS Solutions BV that you downloaded from the Apple App Store or Google Play Store.

2. AGE RESTRICTIONS

Our Service is intended for users who are at least 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children under 13 without verification of parental consent, we take steps to remove that information from our servers.

For users between 13-18 years of age, we recommend parental guidance when using our gaming and prize features.

3. INFORMATION WE COLLECT

Personal Information

Name and email address
Date of birth (for age verification)
Gaming username and profile information
Contact information for prize delivery

Gaming and Matchmaking Data

Match results and statistics
Tournament participation and rankings
Leaderboard positions and points earned
Gaming preferences and skill level assessments
Challenge requests sent and received
Player availability and scheduling preferences
Geographic location (for local tournament matching)
Gaming platform preferences (EA FC console/platform)

Mobile Application Data

Device type, model, and operating system version
Unique device identifiers
Mobile network information
App usage statistics and crash reports
Push notification preferences

Prize and Reward System Data

Points balance and transaction history
Prize redemption requests and fulfillment
Withdrawal requests and payment processing
Verification documents for prize eligibility
Payment method details (processed securely through third-party providers)

Location Data (Optional)

Approximate location for local tournament matching
This data is only collected with your explicit consent
You can disable location services in your device settings

4. HOW WE USE YOUR INFORMATION

We use your information to:

Provide and maintain our gaming service
Process tournament registrations and matchmaking
Calculate rankings and leaderboard positions
Process prize redemptions and payments
Send push notifications about matches and tournaments
Improve our app performance and user experience
Prevent fraud and ensure fair play
Comply with legal obligations

5. DATA SHARING

We may share your information with:

Tournament Organizers

Match results and rankings for official tournaments
Player statistics for seeding and bracket creation
Contact information for tournament communications

Prize Partners

Redemption requests and delivery information
Verification status for prize eligibility
Transaction records for accounting purposes

Service Providers

Payment processors for prize distributions
Cloud storage providers for data hosting
Analytics services for app improvement

6. DATA RETENTION

Gaming Records: Match results and rankings are retained for 3 years
Prize Data: Transaction and prize records are retained for 7 years for legal compliance
Account Data: Personal information is retained while your account is active and for 1 year after deletion

7. YOUR RIGHTS

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and data
Export your gaming statistics and match history
Object to data processing
Request removal from public leaderboards

8. SECURITY

We implement security measures including:

Encrypted prize transactions
Secure matchmaking systems
Anti-fraud monitoring
Regular security audits
Secure data transmission and storage

9. CONTACT US

For privacy-related questions:

Email: support@e-foot.gg
Subject: “Privacy Policy Inquiry”

Company: ROAS Solutions BV
Website: https://e-foot.gg